WHO OUTSOURCES:

From entrepreneurs in small office home offices to small and medium enterprises, to large businesses and empires with diversified interests and varied business processes outsource. Businesses typically outsource processes related to Information Technology, Human Resources, Project Management, Accounting and Administrative functions. Many companies also outsource customer support and call center functions, manufacturing and engineering. Outsourcing business is characterized by expertise not inherent to the core of the client organization.

WHAT IS OUTSOURCING:

Strategic use of outside firms to perform certain non-core and non-value added activities, which are traditionally handled by internal staff and resources.

WHEN TO OUTSOURCE:

Your business activities should consider outsourcing when process is not central to generating profits or competitive success, when the job is a routine one that wastes valuable company resources, when the task that is a needed is temporary or occurs in regular cycles, when it becomes cost-feasible to have someone else do it, when the activity can be done cheaper in-house, but drains resources that may be better allocated elsewhere, or when the skill(s) required are specialized.

WHERE TO OUTSOURCE:

India has invested heavily in technical education and provides a ready supply of bright people at relatively low costs. Infrastructure improvements in India, particularly in the area of telecommunications, and the independent nature of working in IT make it possible to share talents on a global scale.

Significant cost savings, up to 80% in certain cases.

Improved resource allocation to help shift the traditional focus from transactional     activities and reporting to the delivery of forward-looking information and value-added     business analysis.

Improving service quality and productivity -- reduce response time, deploy solutions     faster and improve system availability.

India has state-of-the-art technologies for total solutions.

India is one of the world's 10 fastest-growing economies, thus excellent investment     potential.

WHY OUTSOURCE?:

Traditionally, BPO has been a management tool available only to large companies. These companies saved millions of dollars by outsourcing their non-core functions, such as accounting, finance and administrative processes to specialized service providers.

Benefits include:
1. Productivity Improvements
2. Access to expertise
3. Operational cost control
4. Cost savings
5. Improved accountability
6. Improved HR
7. Opportunity to focus on core business
8. Better-managed e-business infrastructures
9. More effective operating environment at the backend.
10. Competitive and technical edge