Our clients who wish to have Web based e-mail interaction with their customers utilize this special service by establishing a special link on their website. Sometimes your customers want to be contacted immediately via e-mail. We act as the immediate responder when appropriate or as the intermediary depending on the level of response requested. Parameters are established by you and your protocol is followed. Either way, a response is promptly sent to your customer resolving their issue or informing them that an appropriate response will be sent soon. Available 24 hours a day.